by Mohamed Aly June 6, 2017 Today’s business solutions have become increasingly powered by sophisticated IT services, in a way that makes it impossible to think that there can be any IT operation failure, big or small, that cannot dent the business bottom-line. The successful delivery of IT operations services relies on the availability of quick, reliable and ready-to-consume information enabling the IT service provider to take the right actions. These actions often need to be based on the intimate knowledge of the technology, environment, processes, and business context of the IT solutions supported. A typical enterprise IT operations support […]